FREQUENTLY ASKED QUESTIONS
STEP 02.– It could be a failure of communication with Windows. If the LED indicator stays flashing in blue but the glove does not connect with your PC after an unusual reset of the device, the problem lies with Windows and its COM virtual serial ports management. The glove is operating normally.
STEP 02.1– The usual way to act in this case is to disconnect the USB wire from the PC and then connect it again, so Windows detects a new virtual serial port and marks the connection as active. The LED indicator will then turn steady green again and data will be disclosed on NDSuite.
STEP 02.2– Another way of proceeding, although it is not effective 100% of the cases nor is as fast as the previous one, is resetting the service “ND Service” as shown in the following capture.
This way Windows will detect the creation of a new COM virtual serial port, and it will start to listen to that port. (But the best solution is to connect the USB wire again, as this solution should not fail).
As we mentioned earlier, in this case the glove is functioning properly, the problem is Windows is not seeing the data the glove is sending.
It is important to observe the LED color code. If any of the sensors is not working properly o the data provided by them is not being read, the LED will be red. If it is flashing blue, then the sensors are functioning normally and the data is being read.
In addition, it is highly recommendable to download the new NDSuite or manager to have the most actual version and avoid incompatibility issues.
1.– If the USB wire is disconnected from the glove or from your PC during an USB active connection, the glove resets. In this case the glove will have a steady green light and when you disconnect the USB wire, the LED will turn red for about 1 second and then to the corresponding state according to the color code (see color code).
2.– If the Bluetooth connection is disconnected during an active connection, the glove resets. In this case the glove will have a steady blue light and when you disconnect the USB wire, the LED will turn red for about 1 second and then to the corresponding state according to the color code (see color code).
We want to be as transparent as possible and improve ourselves with your knowledge. It is also proof of the work performed! We are ready for developers, gamers, publishers and professionals….just need to be funded for mass production!
Adding force feedback is currently unapproachable, as it needs bulky, uncomfortable and expensive physical structures. This is why our approach sticks with tactile feedback, as it can be used to simulate a number of different magnitudes.
The question you have to formulate yourself is: Do I need hand tracking in my project? If yes, you’ll have to choose any technology mentioned before or any other tracking device. We promote Leap Motion and Intel RealSense just because at this moment we provide SDK examples and Unity prefabs to make Gloveone “plug and play” using these technologies.